Hunter Douglas Repairs and Warranty

Like all mechanical things in your home, at some point, your window coverings may need repair. If you think about it, many of your blinds or shades live in a harsh environment: blocking direct sunlight year after year and often being opened and closed day-in and day-out, sometimes for decades. That’s why at Austin Window Fashions, part of our responsibility to our customers is to help if and when the time comes for needed repairs on Hunter Douglas blinds or shades.
With hundreds of thousands of Hunter Douglas shades and blinds installed in homes all over Texas, most days we see one or two brought in for repairs.
As a Hunter Douglas Gallery, Austin Window Fashions takes in all Hunter Douglas repairs, even if they were not bought from us.
The Hunter Douglas Lifetime warranty is a real plus and one of the many good reasons to buy Hunter Douglas shades. And Hunter Douglas really does stand behind their products and their warranty.
Not long ago, we saw a shade come in for repairs, and the way Hunter Douglas handled it showed that they often go above and beyond for the customer.
This particular shade that came in was a Duette honeycomb shades, and as best we could determine, it was about 20 years old. After having hung in a sunny window and been used daily for two decades, the fabric of the shade had finally started coming apart. The honeycomb cells themselves were delaminating- literally seperating at the seams. This shade was so old, it didn’t even have a manufactures sticker inside it with the product details. We checked with Hunter Douglas, gave them the size and color and they made a whole new shade for the homeowner, even though it was 20 years old. Talk about honoring your lifetime warranty!
Another amazing fact about the HD warranty program- if it’s decided that a shade needs to be completely replaced with a new one, HD will also offer to remake and replace up to four additional shades in the same room as the warranty issue. That because over time, shade fabric may become discolored and faded due to sun exposure and use, or the color of headrail may no longer be available, or perhaps the mechanisms have changed and been updated since the original shade was made. Hunter Douglas recognizes that the new shade may not match the old ones perfectly, so they offer to update the others to keep everything matching.
If you are ever in need of repair on your Hunter Douglas window coverings, check out the Hunter Douglas Lifetime Warranty and bring your blinds or shades to us:
• Take down or remove your blinds or shades from your windows and bring them into our showroom on Burnet Rd.
• We’ll collect your contact information and anything you can tell us about the problem or needed repair.
• Once a week, the blinds or shades are sent out to the Hunter Douglas repair facility. There, the needed fixes will be diagnosed and we will call you with details on any repair fees that may be incurred. Please note that strings are only covered by a 7 year warranty.
• If the blinds or shades were not purchased from Austin Window Fashions, there is $50 handling fee.
• It typically take one to three weeks to get the repaired blinds or shades back.
• Most often, the blind or shades can and will be repaired. If a repair is not at all possible and the shade qualifies under the warranty, Hunter Douglas may replace it with a like product.

So give us a call or come by the showroom with your blinds or shades that need a repair and we'll see how we can help. 512-836-3388. 10321 Burnet Rd.

Delaminating 20 year old honeycomb shades

Delaminating shade- 20 year old honeycomb shade