Questions to Ask When Shopping for Quality Shutters

General/Service		Others
Have they been in business more that 25 years with a good reputation?	YES
Do they manufacture in-house, rather than use subcontractors?	YES
Do they have full details about their shutter provided in writing or on a website?	YES
Do they have a showroom where I can see full size displays that are truly representative of the way the product will appear in my home?	YES
Do they consistently deliver their shutters within five weeks?	YES

Warranty
Do they offer a written warranty and is it transferable to the next homeowner?	YES
Do they service their own warranty and repair their own shutters?	YES

Wood/Materials Used
Do they provide in writing the type of wood being used and how it’s harvested?	YES
Are their materials professionally milled, laminated and computer processed for additional strength and maximum stability?	YES

Construction
Is state of the art woodworking equipment and computer controlled precision utilized to provide consistent quality?	YES
Can they build shutter panels as wide as 50” and as tall as 114” without a divider rail?	YES
Do they use mortise and tenon (tongue and groove) joinery to stregenthen their panels?	YES

Finish
Do they offer custom paint and stain finishes so the shutters match your woodwork exactly?	YES
Are they using environmentally sensitive water-based finishes?	YES

Louvers/Options
Do they offer a wide range of louver options (traditional, 2”, 3”, 4” and 5”)?	YES
Do they use all-wood louvers (no plastic pins)?	YES
Do they offer a range of hinge color options to match the hardware in my home?	YES
Do they offer an option of putting the tilt-rod at the edges of the louver?	YES
Do they use stainless steel deep set staples so they’ll never pull out?	YES

Specialty Applications
Do they offer fully operable arch top shutters (i.e. no fixed louvers, full operability in both directions)?	YES
Do they routinely address specialty applications such as sliding glass doors, atrium doors with levers, arched windows, angled windows, etc?	YES

Service
Do they employ their own crew of full time installers who are bonded and insured?	YES
Do they follow up after installation with service evaluations?	YES

Will I find a better deal on quality, real wood, locally produced shutters anywhere else?	NO