When a Good Experience Turns into a Great Experience

You can count on Austin Window Fashions to do our best to make sure the customer is always satisfied!

Austin Window Fashions recently got a new review on Yelp that we think is important to share. Yelp currently has this review quarantined in their "Not Recommend Reviews" area but we beg to differ. The reason this review is note worthy is because this Austin homeowner tells the story of how a good experience turned into a great experience- all because something DIDN'T go perfectly:

"My husband and I were looking for a local company to helps us change some 30 year old metallic blinds and a broken wood shutter. I went to 3 other places apart from Austin Window Fashions to get estimates, but I didn't have a good experience in any of these stores. The sales people weren't knowledgable about the products they sold and I wasn't getting anywhere. I decided to try Austin Window Fashions when I saw all the great reviews and it was an amazing experience from the moment I walked in the store the first time. Leslie Plas was such a pleasure to work with. I explained what I wanted and she immediately gave me alternatives in various different price points that matched exactly what I was looking for. She understood what I wanted without me having to explain much and she clearly has a lot of knowledge of the products she sells and how they look when installed. When she visited my home to measure the windows, she gave me more suggestions based on the orientation and size of my windows and we ended up changing a few things last minute that made a huge difference.

Up until this point I had had a really good experience with Leslie and Austin Windows Fashions, but what happened afterwards really made my experience an exceptional one. We had ordered valances to go with the new Hunter Douglas roller shades that we purchased to substitute the metallic shades. When the valances arrived, my husband and I were not happy with them. They didn't look as high quality as the roller shades themselves. I immediately contacted Leslie and her response was amazing. She scheduled a visit to my home with the Hunter Douglas representative and went to see for themselves what the problem was. She told me not to worry and that she would make sure that they would work with us until we were 100% satisfied. She ended up ordering a new style of valance for all my windows (which were many) and they look amazing. It's exactly what we wanted. The most amazing part to me is that it was all done at no additional cost to my husband and I. The level of commitment of Leslie and Austin Windows Fashions to make sure that we were happy really surprised me. it's not common to find this level of service. I wouldn't go anywhere else if I need to change other windows treatments in my home.

Leslie and Amy were proactive in contacting me through this process and making sure I knew what was going on. Since we had to wait for the new valances to start production and then to have them shipped to our home, it took some time to get the final product installed (about 2 months total) but when they did we were extremely happy. Ray was also wonderful throughout the installation.

In terms of quality, both the roller shades and the wood shutters are beautiful and really high quality. I know they will last a long time."

You can count on Austin Window Fashions to do our best to make sure the customer is always satisfied!