Frequently Asked Questions

Questions and Answers About Window Treatments

How long have you been in business?

 

How are your prices? Are you competitive with Home Depot?

 

How does the window covering purchasing process work?

 

How long does it take to get blinds?

 

How long does it take to get plantation shutters?

 

What is your warranty?

 

Do you offer installation? If so, who do you have doing the work?

 

I am considering using a combination of shutters and blinds. Do you offer both?

 

What are your payment options?


How long have you been in business?

We have been serving Central and South Texas homeowners and builders since 1981.

How are your prices? Are you competitive with Home Depot?

Almost everyday somebody tells us that they were very surprised that our prices are at or below Home Depot’s. Home Depot is difficult to compete with on items that they can buy an entire ship-load of and put on the store shelves; however, custom blinds can only be bought one at a time. We are Hunter Douglas’ largest distributor in the state of Texas, which means we are able to offer pricing incentives. In addition, we are one of the largest factory direct retailers of plantation shutters in the country.

Our volume and in-house manufacturing enable us to offer the best prices available. Also, as a window covering specialty company we have a highly trained staff that enables us to provide a high level of professional service both in our store and in your home, saving you both time and money.

How does the window covering purchasing process work?

The first (and often most important) step is to visit the showroom. Most consumers only make a window covering purchase on average every seven years. During that time a world of fantastic new products, beneficial features and options have been made available to consumers. With the tremendous selection available today, visiting a store with comprehensive window covering displays and a well-trained staff is the only real way to start the process and make good decisions. Our showrooms provide you with the ability to see and operate all of today’s most popular products. Also, within most product categories there are many beneficial, optional features that can be seen and operated as well.

In addition to previewing products, visiting a potential supplier permits you to get a good feel for the type of operation you are dealing with and the quality of their staff. It is difficult to know much about a business when all you see is someone in a car with a business card. Most people visit our showroom with a pre-conceived notion about what they want to do in their home. Most consumers leave our store with a happily changed notion regarding their selections, and a great deal of confidence in us as a supplier. Our sales people work with consumers both in our store and in the home.

If you bring measurements of your windows with you to the showroom, our sales consultants can put together price quotes for you on the spot. Once you have narrowed down your selections, a member of our staff will make an appointment to come to your home to assist you with specific selections and to professionally measure your windows. We take a deposit when you place your order, and then one of our installation technicians will come out to your home in as little as a few days to install your beautiful new window coverings. We make the process as easy as possible.

How long does it take to get blinds?

We receive most blind and shade orders from Hunter Douglas in four to seven working days. Some of their more unique, specialized products do take from two to three weeks to deliver. Once we receive your order at our showroom a member of our administrative staff will contact you to arrange installation. We are usually able to arrange installation within three to five working days depending on your schedule.

How long does it take to get plantation shutters?

Most other companies quote you shutter delivery in 10 to 12 weeks. Since we are the manufacturer, we can deliver your shutters faster than the competition — often in less than half the time. Almost every shutter order we make is installed within four weeks of the receipt of the order. Ten to 12 week deliveries are not about production backlog, but rather about poorly managed businesses living off your deposit!

What is your warranty?

All of our products are covered by a limited lifetime warranty. Many window covering business say this as a part of their advertising and/or sales pitch; however, very few actually put the warranty in writing. Please see the Austin Window Fashions Warranty and details of Hunter Douglas and O'Hair Shutters warranties.

Do you offer installation? If so, who do you have doing the work?

Yes, we offer installation and we have some of the best installers in the business! We have a highly-trained staff of technicians who are all employees of our company — no fly-by-night sub-contractors. They all drive company-owned vehicles and are fully insured, protecting you while they are in your home.

I am considering using a combination of shutters and blinds. Do you offer both?

Most window covering companies will answer this questions yes; however, very few effectively and competitively offer both products. Most blind companies do offer shutters; however, it is almost impossible to buy and resell shutters and remain competitive with those that manufacture and sell direct. Secondly, most shutter specialty companies can competitively provide shutters; however, most of the blind work they do is done as an accommodation, not as a core part of their business. We are unique in the window covering industry in that we effectively and competitively offer both product categories, and as a result have become the dominant window covering supplier in Central and South Texas.

What are your payment options?

We accept cash and checks, Visa, MasterCard, Discover and American Express. A 50% deposit is required to begin each order. We also offer no interest financing to qualified buyers. We do offer a reduced deposit on financed orders.